Shipping within the United States
Shop online and pay securely at checkout. Standard shipping is $29.95 per order, shown separately from product prices. Applicable tax is calculated at checkout.
Heavy or oversized items
Heavy, oversized and freight items require a shipping quote before payment and are excluded from the $29.95 standard rate. Text 321-288-6977 or contact us with the part numbers, quantities and delivery ZIP code. We confirm the shipping charge and your approval before payment. Carrier and service depend on the supplier and shipment; expedited or special services must be agreed separately.
Availability and delivery
Most parts are available from our suppliers. Supplier inventory is not tracked live on this website. If an item is unavailable or delayed, we will update you as soon as possible with the expected timing and your options, including cancellation and a refund for an unavailable item if payment has been taken. Parts may ship directly from a supplier. Estimated dispatch and delivery dates are not guaranteed; contact us before ordering if your deadline is urgent.
Return requests
For a change-of-mind or incorrectly selected part, request a return within 14 days of delivery. The item must be unused and in its original packaging. Approval depends on the item’s eligibility and any nonreturnable conditions disclosed before purchase. Contact us before shipping anything back; an authorization and return address are required.
True-sourced eligible returns may carry a 25% restocking charge. True electrical parts, including heaters, are not eligible for discretionary returns. Other special-order, custom or nonstock items may also be nonreturnable. Any applicable item-specific fee or restriction must be disclosed before purchase.
For an approved discretionary return, original freight is not refunded and the customer pays return shipping. We confirm return instructions, any fee and the expected refund calculation with the authorization. Please return the item promptly within the authorized deadline.
Incorrect, damaged or defective items
Contact us as soon as possible after delivery, preferably within one business day, with your order number and photographs. Keep the item and all packaging while we investigate. These issues are handled separately from discretionary returns; this page does not limit rights that apply to incorrect or defective goods.
Cancellations and warranty questions
Text us promptly if you need to cancel. Cancellation is not guaranteed once an order has been released for shipment. Warranty coverage depends on the specific product and manufacturer terms; contact us for the applicable process before returning a claimed defective item.
Contact HVACR Parts Town
Please text 321-288-6977 or email info@hvacrpartstown.com. Include the order number, part number and a description of the issue.