Frequently Asked Questions

How do I find the correct part?

Search using the original part number and compare your equipment model and serial number. Check electrical ratings, dimensions, mounting and connections. See our part identification guide.

Are all parts genuine OEM?

No. Each listing identifies a genuine OEM part or an alternative replacement. “Replaces” describes a part-number reference and does not mean the part was made by the equipment manufacturer.

How do I order?

Add your parts to the cart and pay securely at checkout. Standard shipping and applicable tax are shown before you place the order. Heavy or oversized items require a shipping quote before payment.

Are parts available?

Most parts are available from our suppliers. Inventory is not tracked live on this website. If an item is unavailable or delayed, we will update you as soon as possible with timing and your options.

How much is shipping?

Standard shipping is $29.95 per order within the United States, charged separately from product prices. Heavy, oversized or freight items require a shipping quote before payment. Contact us with the part numbers, quantities and ZIP code. See our Shipping & Returns policy.

Where will my order ship from?

Some products ship directly from a supplier. The shipment origin and availability depend on the item. Contact us before ordering if a deadline is critical.

Can I return a part?

Contact us before sending anything back. Eligibility and any applicable conditions must be confirmed for the specific part. Keep the original packaging and your order details.

Can you help identify a part?

Please text 321-288-6977 with the part number, equipment model and serial number, and clear photos. You can also email info@hvacrpartstown.com.

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